Refund Policy

Run the free scan and preview the specific files you need before buying. DataRecover Pro shows you each recoverable file, with a preview and a confidence score, so you can confirm it works for your drive at no cost. Please do this first; it's the surest way to know the software will recover what you need.

Your license is delivered immediately after payment and unlocks recovery and repair right away. For that reason, all purchases are final and non-refundable, including Lifetime purchases and Annual renewals, except as described below. At checkout you agree to this and ask for your license to be delivered immediately.

We refund:

• Duplicate or mistaken charges, for example being charged twice for the same plan, or charged for an Annual renewal after you cancelled it.
• Purchases where the law requires a refund. Nothing in this policy limits a refund right that consumer protection law where you live gives you and that can't be waived.

If you live in the EU or UK, you normally have 14 days to cancel a purchase of digital content. That right ends once delivery starts with your consent. At checkout you ask for your license to be delivered immediately and acknowledge that the purchase is then final, and your purchase confirmation email confirms this.

Email support@datarecoverpro.com from the email you paid with and tell us what happened. For a billing error, include the date and amount of the charge. Refunds that qualify go back to your original payment method via Stripe, typically within a few business days. If something isn't working, write to us too and we'll help you get it working.

You can cancel your Annual subscription anytime from your billing portal. Cancellation stops future renewals; your access continues until the end of the period you've paid for, and that period isn't refunded. (The Lifetime plan is a one-time purchase, so there's nothing to cancel.)

If you have a problem with a charge, please contact us first; billing problems are fixed fastest that way. Disputing a charge with your bank or card issuer revokes the license it paid for.